SATISFACTION GUARANTEE

Savvier's "Satisfaction Guarantee" policy allows our customers to evaluate their purchases for up to 30 days. If our customers are not completely satisfied during this evaluation period, they can return their purchase to receive a full refund of the purchase price, minus shipping and handling charges.

Customers do not need to call before returning a product for a refund. In order to receive a refund, customers should simply return the product to our customer service center (Zone Pilates, Dept. 4000, 7850 Ruffner Avenue, Van Nuys, CA 91406) at their expense with appropriate shipment insurance. Customers should also include their name, address and phone number to ensure the refund is applied correctly. Customers are also encouraged to include a note with a brief reason for the return, although this is not required to receive a refund.

Zone Pilates customers must return all components that were originally shipped, except for any items advertised as free gifts. Essential Boost customers are encouraged to try all the product during the evaluation period, as we will be happy to issue a refund even if we receive an empty bottle.

Savvier's customer service center will issue a refund (either by credit card refund or by mailing a refund check) within 10 business days of receiving the returned merchandise, as long as the return qualifies for a refund in accordance with the conditions specified in this Satisfaction Guarantee. If the returned merchandise does not qualify for a refund or is incomplete, then Savvier's customer service center will attempt to notify the customer of what additional steps must be taken in order to qualify for a refund.

In the event a product is damaged during shipment to the customer, Savvier will ship a replacement at no additional charge, provided the customer notifies Savvier's customer service center of the damaged shipment within 5 business days of receiving it.

Customers who have enrolled in Essential Boost (our automatic ongoing shipments program) may cancel all future shipments at any time by calling Savvier’s customer service center at 1-800-737-6415. To receive a refund on an Essential Boost shipment made prior to cancellation, just return the bottle, as mentioned earlier in this Satisfaction Guarantee.

If a customer desires replacement parts or components after 30 days, then they can be purchased individually on our website at www.zonepilates.com or by calling our customer service center at 1-800-737-6415.